Getting started

The first survey forms are going out this afternoon. We'll give out 5 today and 5 tomorrow. They're a test run to see if anyone responds. The surveys we're using for our Advanced Access project are a paper-based survey and we ask patients to complete them before they leave the office. Our response rate is pretty close to 100%. Let's see how it goes for these internet-based surveys.

Here's the text of the survey:

How was your visit with us?

Thank you for taking the time to complete this Internet survey. It should take about 5 minutes.

I want my patients to have the best experience possible at my office. I hope to improve by finding out about your experience.

Enter this address into your internet browser: http://kishorevis.blogspot.com/

You'll find the link to survey in the upper right corner of the web page ("Plain Brown Wrapper" blog)

This survey is: Week of XXXX

After you click to start the survey, you'll be asked for a password.

The password is : XXXXXXX

This password is to ensure that people who visited me this week will complete the correct survey. It will not identify you personally.

If you have trouble completing the survey, please leave a message on the web page.

Thanks again.

Kishore Visvanathan, MD
306-653-3255

I may need to tweak this to improve responses, but I wanted to get the project started and make changes on the fly. (PDSA for you Quality Improvement wonks!)

Anyone have any suggestions on how to improve this letter?